Shipping policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, new and unused, with all included parts, and in its original packaging. You’ll also need your Order # and/or proof of purchase.

To start a return, contact us at hello@bolagrills.com for instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted. We can provide a prepaid return label, for a fee, which would be deducted from your refund amount.

You can always contact us for any return questions at hello@bolagrills.com.

Shipping
All items are received in and dispatched from our warehouse located in Chatsworth, CA.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 3 weeks for us to process and inspect your return, and up to 3 additional business days for the refund be processed by your bank or payment provider.